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Updated on 01/01/2024

Definitions
"Product" means a product displayed for sale on the Website;
"Users/Customers/You" means the users of the Website collectively;
"Personal Information" means the details provided by you on the Website;
"We/us/our" means ZOOZOOK.COM (Owned and operated by LEO 7 GROUP L.L.C-FZ);
"Website" means the website located at www.zoozook.com or any subsequent URL which may replace it;
"Seller" means a legal entity (company) that has been approved by us to sell their products through our Website;
We are committed to make our shipping/delivery process as quick, safe and pleasant as possible, because we know how important it is for your goods to arrive on time and in perfect condition. We use competitive regional and international courier delivery services to ensure your items arrive in the quickest and safest way possible.  

 Domestic Deliveries (within UAE)
We have entered into an agreement with courier companies to facilitate deliveries. The courier company is responsible to collect the Product from the Seller, deliver it to the Users, collect payment from Users (if applicable) and return the collected amount to us. The courier partner charges a fee to us which is passed on the Users.
Kindly note that delivery area zones are restricted to city limits within the UAE. Non serviceable area zones would result in cancellation of the order, or would require an additional surcharge by the courier company to deliver it to that remote site. In such cases, we will reach out to the Users to identify preferred approach. 
Delivery timelines are generally 2-4 working days depending on the shipping method you choose. This is subject to Users giving accurate delivery address and contact details. We suggest giving a delivery address which is suitable for day delivery . Requests for specific time-slot based deliveries cannot be guaranteed and would remain at the discretion of courier companies.
Any change of delivery address and date of delivery, may lead to delayed delivery.
The shipping fee for standard shipping is 25 AED applicable for city limits. Remote areas and out of city shipping fee is 50 AED.
Note: We cannot always guarantee stock availability. In cases where we do not have stock available to fulfil your order, the order may be edited and dispatched accordingly with or without prior notice.
We understand that shipping fees are not cheap, and sometimes more expensive that the actual product itself. This is beyond our control as this is charged by the courier/cargo companies directly. The User is free to arrange their own shipping or pick-up, if needed. We can also facilitate stocking your purchased items for a limited period of time. You may contact our team in advance in such case.
It is the Users responsibility to provide or present ID’s or documentation during delivery if required.
ZOOZOOOK (Owned and operated by LEO 7 GROUP L.L.C-FZ is not responsible and not liable if the User is unable to receive the shipment due to any of the reasons which is not a mistake from our team. And in such case, the User would not be entitled to a refund. 

Note: The Shipping & Handling Fee you find and pay on the checkout page does not include any customs fees, taxes, duties, etc . The courier partner might facilitate to act as an agent to collect the fees from you and pay it to the concerned department if required.